FAQ

Orders & Shipping

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. 

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order. Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping," "shipping," or "delivered," then we cannot accept any edits to your order.

To make changes to your order or make us aware of shipping issues, please reach out to support at info@bavgh.com

How long does it take to ship my order?

Once you've placed your order, it usually takes 1-2 business days to process it for delivery. 

How do you ship domestically? 

All U.S. orders will be shipped via USPS Priority mail. Which will get to most places in 2-3 business days, which does not count weekends or holidays.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order. 

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

 

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. 

If this happens repeatedly the shipper may chose to return the package to us. If this occurs we will contact you via email and/or phone to determine next steps. 

Where do you ship?

Currently we only ship to the continental United States with plans to open up globally soon.

Do you offer fast shipping?

For all domestic orders we offer USPS Priority Mail and Priority Mail Express. 

 

Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card backed by, Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, or Apple Pay.

 You can choose these payment methods at checkout.

 

Do you offer payment plans?

We currently do not offer any payment installment plans at this time.

Returns

Do you accept returns?

All sales are final.

 

 

Warranty

Is there a warranty on BAVGH products and accessories?

BAVGH products are built with great detail to quality and construction. When you receive your item, if there are any defects, please let us know as soon as possible. Snap some phone pics and send them our way along with your order number to info@bavgh.com. We will try to resolve any issue with a faulty item. If your claim is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price, all depending on the specific situation.

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.